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Privacy Policy

Wine Culture is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you place an order, request a catalogue, or provide feedback using our web site we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date etc.

We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service. This information will not be supplied to third parties. These statistics will not include information that can be used to identify any individual.

We may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post or email. If you would rather not receive this information please send an e-mail to winesatwineculture@bigpond.com stating your preferences.

Our use of Cookies and other information gathering technologies.

Cookies are small text files placed on you computer by web sites. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.

How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to winesatwineculture@bigpond.com or simply make changes yourself by clicking on the View/Edit Details, at the bottom of our home page.

Your consent

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

The ultimate guarantee - we will treat you in the same way as we'd hope to be treated ourselves!

How to contact us.

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to winesatwineculture@bigpond.com or mail us at, 23 Babbage Road, Roseville Chase, NSW 2069